Privacy Policy
Last updated: 15 July 2026
Zaeli helps Australian families manage the daily chaos with an AI companion. That means we handle information about your family. This policy explains what we collect, why, and what you can do about it — in plain English.
Who we are
Zaeli is operated from Australia. Contact us at hello@zaeli.ai for any privacy questions.
What we collect
To make Zaeli useful, we store the following on your behalf:
- Account details — your name, email, and password (encrypted).
- Family profile — the people you add to your family (names, roles, ages, avatars).
- Content you create in the app — calendar events, shopping lists, meal plans, recipes, tasks, notes, budget categories, savings goals, travel plans.
- Chat messages with Zaeli — including any photos you send in chat.
- Voice recordings — briefly, while transcribing to text. We do not store audio files after transcription.
- Usage metrics — which features you use and how often, so we can improve Zaeli.
- Notification tokens — so we can send push notifications you've asked for.
- Payment information — handled entirely by Stripe. We never see or store your card number.
- iPhone Calendar events (only if you turn on Calendar Sync in Settings) — events from the specific iPhone calendars you tick. These are stored as personal-scope events on your account only. Other family members do not see them. You can disconnect at any time from Settings, which removes all imported events from Zaeli.
Why we collect it
- To deliver the features you signed up for.
- To personalise Zaeli's responses based on what she's learned about your family (routines, preferences, milestones).
- To improve the product (in aggregate — never selling your data).
- To communicate with you about your account (billing, service updates).
Who we share with
To run Zaeli, we use a small set of trusted service providers:
- Supabase — our database and authentication provider. Data hosted in Sydney, Australia (ap-southeast-2).
- Anthropic and OpenAI — AI providers that power Zaeli's conversations, briefs, and vision features. Your messages and any photos you send are processed by their APIs. Anthropic and OpenAI do not use your data to train their models when accessed via their API. Both process data in the United States.
- Stripe — billing and payments. Stripe holds your card details, not us.
- Expo — push notification delivery.
- Netlify — hosts this website (not the app's data).
We do not sell your data. We do not share it with advertisers.
Your rights
Under the Australian Privacy Act 1988, you have the right to:
- Access — see what data we hold about you.
- Correct — fix anything that's wrong.
- Delete — remove your account and associated data.
- Export — get a copy of your data in a portable format.
- Complain — contact the Office of the Australian Information Commissioner if you're unhappy with how we've handled your data.
Email hello@zaeli.ai to exercise any of these. We'll respond within 30 days.
Children's data
Zaeli is a family app that includes children's profiles created by parents. Parents are responsible for the data they add about their children. Kids on their own devices sign in via a family invite and their data is scoped to their family. We take extra care with children's information — we don't share it, we don't advertise to them, and we don't allow other families to see it.
International data transfers
Some processors (Anthropic, OpenAI, Stripe) may process your data in the United States or other jurisdictions. By using Zaeli you consent to this transfer. These providers are contractually bound to appropriate data protection standards.
How long we keep your data
As long as your account is active, we keep the data you've created so you can use it. If you delete your account, we remove your personal data within 30 days. We may keep anonymised, aggregated analytics indefinitely — this can't be traced back to you.
Security
Data is encrypted in transit (HTTPS) and at rest. Passwords are hashed with industry-standard algorithms. AI API keys live server-side and are never exposed to your app. We restrict internal access to family data on a need-to-know basis.
Changes to this policy
If we materially change this policy, we'll email you and post a notice in the app before the change takes effect.
Contact
Questions? Email hello@zaeli.ai.